|
Improved Quality of
Hire Taking the project management approach to quality of hire is not only
boosting Downer Mining’s talent retention and workplace culture, but is saving
the company big dollars on the bottom line. Over the last two years the focus has been on quality of hire and,
while the concept is not necessarily new to HR insiders,
attaching the ‘Six Sigma’ project management framework to Downer
Mining’s entire recruitment cycle is cutting-edge. Applying the Six Sigma management framework to recruitment is a little unusual, but allows you to focus on the wider management process and organisational benefits. Rather than getting tied
down with isolated recruitment
areas or particular sourcing strategies and selection tools, it
encompasses the broader picture. There are a number of
qualitative and quantitative metrics to gauge an
organisation’s quality of hire – ranging from the percentage of new
recruits to pass the probationary period to satisfaction feedback
from hiring managers. To improve recruitment
processes and quality of hire one had to address core issues like
criteria-fit, experience and
qualifications with an efficiency-driven project management focus. The focusing problem
being that the quality of hire was not consistent or at a
level that the business felt was acceptable. This enabled the team to drill down to the
real root causes of the problem, such as
skills gaps, poor communication, system inefficiency or lack of
process methodology. Solutions to the root
causes were identified, implemented and were able to clearly
demonstrate an increase in the percentage of
employees retained in the short term. Therefore a considerable
saving in costs was achieved. This is not ‘a one-size-fits-all’
process, with different methods of
assessment including behavioural based interviews, references,
psychometric assessment or even observed activities such
as team building or problem solving not being applied
appropriately across the board. Through a process of
properly costing the benefits, one can identify the total
financial savings for Downer Mining in increasing the
percentage of people reaching their probationary period will easily run
into the millions of dollars per year. The time to fill the roles has not significantly
increased. |
|
Office Base: Brisbane Telephone: +61 (0) 409 899 144
General Inquiries:
info@aspectconsultants.com.au |
|
Clare
Hudson—Recruitment Manager—Downer Mining |
